Head of Operations (100%)

Lucky Punch is a global fitness and hospitality franchise with studios in Zurich, Copenhagen, and Dubai. As we enter our next phase of expansion, we are looking for a Head of Operations to deliver on-time studio openings, ensure operational excellence at existing locations, and lead process optimization.TasksYour responsibilitiesDrive operational excellence by creating and implementing clear, practical playbooks and global standards to support scalable growthOversee and support studio managers to ensure smooth daily operations and consistent brand, quality, and safety standards across all locationsManage performance through regular reviews, data tracking, and continuous improvement initiativesLead the opening of new studios from planning to launch, providing training and tools to ensure successful executionKPIAchieved global revenue and EBITDA objectivesDelivered all new studio openings on time and within budgetEmployee satisfaction regarding processes is at least 80%RequirementsHard Skills:Minimum of 5 years’ experience in multi-country operations management, preferably within fitness, hospitality, retail, or franchise industriesPrior startup and scale-up experienceExperience in leading multicultural, distributed teams.Strong people management and leadership capabilitiesExcellent communication and interpersonal skillsStrong project management skills to get stuff doneSoft SkillsDrivenPragmaticCan-do mentalityFluent in EnglishWilling to travel frequentlyPassion for the fitness industryBenefitsCompetitive market salary with additional performance-based bonuses tied to your KPIsOpportunities for international travel to Lucky Punch flagship locationsInternational career growth opportunitiesFlexible work schedule, including remoteBeing part of the vibrant and supportive Lucky Punch community and cultureWorking closely with the global and local management teamPlease send us your CV