Head of Operations

Head of Cash Management Operations Are you an experienced Banking Operations leader ready to take ownership of a high-performing team and drive innovation in payments processing? We’re seeking a dynamic and strategic leader to oversee Cash Management Operations covering high-value and high-volume Remittance, RTGS, and Payment Services across multiple markets.This is a pivotal role in shaping the future of operational excellence — combining leadership, process transformation, and technology enablement in a fast-paced, high-stakes environment.What You’ll DoLead and inspire a team delivering inward/outward remittances, payments, and investigations with precision and speed.Build and execute strategies to optimize operations, manage multiple cut-offs, and maintain robust risk and control frameworks.Champion process improvements, automation, and digitalization — leveraging tools such as data analytics and GenAI to enhance productivity and straight-through processing (STP).Oversee risk, compliance, and audit readiness, ensuring full alignment with regulatory and internal governance standards.Engage with senior stakeholders, auditors, and cross-functional teams to deliver What You Bring15+ years of experience in wholesale banking operations, with strong exposure to remittance, and high-value payments.Proven leadership in risk management, operational controls, and regulatory compliance.Solid understanding of sanctions screening, PDPA, MAS regulations, and global banking best practices.A forward-thinking mindset with a passion for process re-engineering, automation, and data-driven transformation.Excellent stakeholder management, communication, and presentation skills.A leader who inspires confidence, drives results, and builds teams that deliver operational excellence.Please email your resume to ShereenT@charterhouse.com.sg for a confidential discussion.EA License no: 16S8066 | Reg no.: R1107874Only successful candidates will be notified.