Head of Operations

The OpportunityThis is not a routine administrative role. As Hospital Operations Head at The Medical City Pangasinan, you will lead the charge in optimizing hospital operations, elevating patient satisfaction, and driving organizational growth.You will oversee daily operations, implement systems for efficiency and compliance, and collaborate across departments to ensure high-quality service delivery. From policy development to team leadership and performance management, you’ll be at the center of operational excellence.This is for someone who thrives in complexity, leads with clarity, and builds with purpose.What You’ll Actually DoLead daily operations: Ensure smooth service delivery across medical, administrative, and support departments.Drive efficiency: Develop and implement policies, systems, and processes that improve operational performance and compliance.Mentor teams: Lead cross-functional teams, set performance goals, and foster a culture of accountability and excellence.Enhance patient experience: Champion continuous improvement in care standards and service quality.Collaborate strategically: Work closely with department heads to align operations with clinical priorities and business goals.Who You AreA graduate of Healthcare Administration, Management, or a related field; Master’s degree is a plus.Has proven leadership experience in hospital or healthcare operations.Strong in analytics, organization, and decision-making.Excellent communicator with strong stakeholder management skills.Committed to service excellence and patient-centered care.What You’ll GetA leadership role in one of the country’s most respected healthcare institutions.Daily collaboration with medical and administrative leaders.Exposure to enterprise-wide transformation and operational innovation.A dynamic, mission-driven environment that values clarity, ownership, and impact.A platform to grow into broader healthcare leadership or enterprise management roles.If you’re looking for a predictable, desk-bound role—this isn’t it.But if you’re ready to lead, innovate, and make a lasting impact in healthcare, we want to hear from you.