Head of Operations

About the CompanyWebull Securities Limited is licensed with SFC of Hong Kong for carrying out Type 1 License, Type 2 License and Type 4 LicenseKey selling pointsOnline Brokerage Firm/ Fintech CompanyCompetitive Remuneration PackageFriendly Working EnvironmentKey ResponsibilitiesOperational Management & Risk ControlOversee daily brokerage operations including account opening, fund management, trade settlement, reconciliation, and transaction monitoringDefine and track KPIs to ensure service quality, timeliness, and internal control standards are metImplement robust SOPs and risk controls in compliance with SFC, AML/CFT, and licensing requirementsManage escalation and resolution of exceptions, disputes, and risk eventsProcess Improvement & Technology InitiativesDrive continuous process automation to reduce manual interventions and improve overall efficiency and risk controlsPromote the establishment and enhancement of management data and operational reporting systems to help leadership monitor business performance and support informed decision-makingCollaborate closely with Product and IT teams to upgrade back-office systems, reporting tools, and workflowsCross-functional Collaboration & Regulatory SupportWork closely with Compliance and senior management to ensure operational alignment with regulatory expectationsSupport operational readiness for new business and product launchesCoordinate with Mainland and overseas shared service teams to ensure seamless cross-border executionParticipate in SFC inspections, business plan submissions, and internal audits as requiredTeam LeadershipLead and mentor the operations team (client support, middle office, settlements), setting clear goals and training programsFoster a proactive, accountable culture focused on problem-solving and service excellenceCandidate ProfileExperience & Background8–12 years of experience in brokerage, digital wealth, or financial operationsProven track record managing end-to-end operations and driving transformation projects (e.g., automation, vendor systems, process redesign)Familiar with HK, US, and A-share market settlements, cash operations, and corporate actionsExperience in cross-border coordination or group shared services is a plusLicensing & CompliancePreferably holding Type 1, 2, 4, or 9 licenseStrong knowledge of SFC rules, AML requirements, and internal control frameworksSkillsDetail- and process-oriented with excellent execution and project management skillsFluent in English and Mandarin (Cantonese preferred)Strong stakeholder management and cross-department collaboration capabilitiesFamiliar with back-office systems, reconciliation tools, and reporting platforms