Head of People Operations

THE COMPANY:More (www.more.com.au) and Tangerine (www.tangerinetelecom.com.au) are two fast growing challenger brands in the telecommunications space. Offering nbn®, mobile and fixed voice products to both consumers and small businesses right across Australia. With our continued rapid expansion, we’re on the lookout for a Head of People Operations. As the Head of People Operations at More Telecom and Tangerine Telecom, you'll be joining a multi award-winning company. We were certified as a 'Great Place to Work' in 2023, and we were named Smart50 Workplace Winners for our inventive approach to people and culture. We take pride in creating a workplace that values simplicity, transparency, and customer support. We’ve also won numerous industry awards and are in the AFR Fast 100 for 2023.We're also proudly part-owned by the Commonwealth Bank of Australia (CBA) having acquired a stake in mid-2021, that delivers special benefits for CommBank customers and staff. ABOUT THE ROLE:The Head of People Operations is responsible for overseeing all operational aspects of the People Function. This role is pivotal in developing and implementing people strategies that align with our business objectives, enhancing the employee experience, and ensuring compliance with labour laws and industry regulations.RESPONSIBILITIES:Develop and execute comprehensive people policies and strategies that support the company's goals and drive organisational success.Implement effective performance management processes to foster high performance and accountability.Ensure all People practices comply with local labour laws and industry regulations, managing employee relations and mitigating risks.Streamline People processes and systems to improve efficiency and effectiveness, leveraging technology and optimising resources.Leverage people analytics and HR data to inform strategic decision-making, identify trends, and measure the impact of HR initiatives.Provide people related advice and management guidance to all staff.Champion Occupational Health & Safety (OHS) compliance and embed a strong health and wellbeing culture across the organisation.Oversee the management of the company HRIS and ensure data accuracy in all people related processes.Build strong relationships with internal stakeholders, coaching the P&C Business Partner, to ensure alignment and effective communication.Support the CPO in the overview of Manila operations and advise on best practice people processes and policies in accordance with Philippines legislation.QUALIFICATIONS:ExperienceProven experience in a senior HR leadership role.Tertiary qualification required, ideally in Human Resources, Business, or a related discipline.Experience overseeing the full employee lifecycle from an operational perspective.Background in managing compliance with labour laws and industry regulations.Familiarity with managing HRIS systems and ensuring data accuracy.Experience supporting offshore operations, particularly in the Philippines.SkillsStrategic thinking and ability to align people initiatives with business objectives.Strong stakeholder engagement and relationship-building capabilities.Ability to coach and guide internal HR partners and business leaders.Skilled in streamlining processes and leveraging technology for efficiency.Knowledge of remuneration strategy development and implementation.Competence in managing employee relations and mitigating risks.THE PERKS! We’re proud to offer a range of benefits that support your wellbeing, growth, and lifestyle:Free home internet, wearables and mobile phone planMobile handset finance optionsOngoing learning and development opportunities24/7 wellbeing support through our partnership with Sonder$150 birthday voucher and a day off to celebrateGenerous paid parental leaveWork anniversary rewardsRecognition prizes for positive customer feedback and employee shout-outsAFL and BBL season ticketsExclusive Samsung product discountsPartnerships with Telco Together and Pancare charitiesOur famous Christmas party (it’s a big deal!)If you’re passionate about shaping exceptional employee experiences and driving organisational success through strategic people initiatives, we’d love to hear from you!