Head of Sydney Operations - Lending

About La Trobe FinancialLa Trobe Financial is Australia’s leading alternative asset manager, helping Australians build better futures for over 70 years. With $21 billion in assets under management and the trust of 120,000 customers, we’ve grown through a commitment to service, innovation, and putting people first.We don’t just deliver retirement income – we shape lives, careers, and communities. Our culture is built on trust, excellence, accountability, and a shared purpose: to make a meaningful difference every day.Build your future with us.The Opportunity As the ‘Executive General Manager - Head of Sydney Operations’, you will be responsible for the oversight of operations of all associated credit teams, located in Sydney. This includes oversight over the Credit Analysts, Direct to Customer Lending, and Credit Operations teams.You will help drive the business towards achieving departmental and overall business goals. You will participate in departmental planning, resourcing, and decisioning, along with Transformation initiatives to improve employee and customer experiences.Key ResponsibilitiesEnsuring team Managers are providing timely and accurate direction to staff, in line with La Trobe Financials’ proceduresActively providing coaching and mentorship; developing leaders to help them see and achieve their full potentialParticipating in initiatives that help drive staff engagement, retention and an employee-oriented company cultureParticipate in the onboarding, probationary reviews, and development of new staff. Ensuring new staff are on an upward trajectory to meet intended targetsOversight on departmental workflow to ensure SLA’s are met. Developing and implementing strategies if SLA’s targets are not adhered toManage and maintain controls and feedback systems to monitor the performance of officersMonitoring of underperforming staff and implementing adequate performance plans to result in targets being metMonitoring team resources and leave throughout the year to ensure customer service levels are maintainedParticipate in projects and initiatives that drive process and operational improvementsEnsure all Credit Assessment activity aligns with industry regulations and company policiesResponding to divisional complaints and responding to IDR complaintsAbout YouThe successful applicant will possess experience in retail or commercial lending within a management or supervisory position. Additional skills and experience required include:A degree in a business-related fieldUnderstanding of lending obligations including responsible lendingUnderstanding of consumer rightsStrong interpersonal skills and ability to build trust and connect with empathyStrong written and verbal communication skillsEstablished conflict resolutions skills and an accomplished mediatorEmployee BenefitsWe’re all about balance – delivering great work and enjoying the journey. Alongside a competitive salary, here are some perks that make working with us even better:Celebrate your birthday – with a paid day off, just for you!Give back – with paid volunteer days to support causes you care about;More time for you – purchase additional annual leave when you need it;Support for families – 18 weeks paid primary carer parental leave plus superannuation contributions;Wild perks – free annual membership to Taronga Zoo and Collingwood Football Club!Wellbeing first – access to our Employee Assistance Program (EAP);Keep growing – with ongoing training and development opportunities;Unforgettable socials – from team events to celebrations you’ll actually want to attend! andRetail therapy – enjoy discounts through Reward Gateway.Diversity & InclusionWe’re committed to creating a workplace where everyone feels respected, valued, and safe. We welcome applications from people of all backgrounds and proudly support an inclusive recruitment process and work environment. If you require adjustments at any stage of the process, please let us know, we’re here to help.Please note that only shortlisted candidates will be contacted.