Healthcare Referral & Scheduling Coordinator – Philippines (Remote)

GrowthAssistant is looking for a Healthcare Referral & Scheduling Coordinator to support mental healthcare operations by managing incoming referrals, scheduling appointments, and ensuring clients receive a smooth, compassionate transition into therapy services.You’ll serve as a key point of contact between patients, partner providers, and internal care teams—helping deliver timely, high-quality access to mental healthcare.Compensation & PerksSalary Range: Up to ₱60,000/month (Final offer based on skills and experience matched to role requirements)Work Setup: 100% permanent work-from-homeBonuses:$25 monthly perfect attendance bonus Performance bonusAnniversary bonus (₱5,000 at 1 year; ₱10,000 at 2 years)$300 referral bonus per successful hirePaid Parental LeavePaid Time Off:7 holiday PTO days/year6 regular PTO days/yearHealth Coverage: Comprehensive HMO planWhat You’ll Do1) Referral CoordinationReceive and process inbound mental health referrals from PCPs, psychiatric practices, IOP programs, and patientsMonitor referral channels (email, text, phone, portals) and ensure timely follow-upAssign or escalate referrals according to internal workflowsMaintain accurate referral records in Zendesk or other tracking toolsCommunicate referral status updates and escalate issues when neededCollaborate with internal teams (Client Experience, Care Navigation) to ensure proper triage2) Scheduling SupportAssist clients through the therapy booking process with professionalism and empathyRespond to inquiries via email and phone with timely, caring supportReview provider availability in scheduling/insurance platforms and update as neededCoordinate with external providers to ensure a warm handoff into careResolve scheduling conflicts and collaborate with teams to troubleshoot issuesWhat We’re Looking ForExcellent written and verbal communication skillsStrong attention to detail and organizational skillsComfortable working in a fast-paced, multi-system environmentTech-savvy and quick to learn new toolsAbility to work US Eastern Time business hoursNice-to-Have2+ years experience in medical scheduling, referral coordination, or similar client-facing rolesFamiliarity with Zendesk or similar CRM/ticketing systemsExperience in mental health or healthcare settings; understanding of HIPAA standardsIntermediate proficiency in Google Sheets or ExcelExperience managing availability in scheduling or EHR systemsBackground working with EHRs, insurance verification tools, or telehealth platformsWhy You’ll Love Working HereAt GrowthAssistant, you’ll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.Apply today and take the next step in your career with GrowthAssistant!