Patient Advocate

About Us:Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We pride ourselves on our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At Hirestaff.ai, we're committed to building long-lasting relationships with both clients and candidates, ensuring the perfect match for every role. We foster a collaborative and supportive work environment where our team members are empowered to excel and make a real impact in the world of talent acquisition.About the Role:We are looking for Patient Advocates to join our healthcare operations team in Manila. This is a full-time remote position, supporting a U.S.-based mental health organization.As a Patient Advocate, you will serve as a bridge between patients, clinicians, and administrative teams—ensuring compassionate, timely, and high-quality support for every patient. You’ll assist patients in understanding treatment plans, coordinating appointments, resolving concerns, and navigating mental health services with empathy and professionalism.Shift: Monday to Friday, 10 PM – 7 AM Philippine Time (equivalent to 9 AM – 6 PM CST)Key Responsibilities:Serve as the primary point of contact for patients regarding questions, feedback, and support needs.Assist patients in understanding treatment plans, therapy options, and medication management.Advocate for patients’ needs with clinical and administrative teams to ensure timely resolutions.Coordinate scheduling of therapy sessions, psychiatric appointments, and follow-ups.Educate patients on behavioral health resources, community programs, and support services.Document patient interactions and outcomes per HIPAA and organizational standards.Handle sensitive situations with empathy, professionalism, and confidentiality.Requirements:Bachelor’s degree in Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience).Prior experience in behavioral health, patient support, or healthcare coordination preferred.Excellent communication, empathy, and problem-solving skills.Ability to work compassionately with diverse patient populations while maintaining confidentiality.