Help Desk Coordinator

About Nippon RecruitmentNippon Recruitment specialises in international recruitment worldwide, with a focus on Japanese companies. On behalf of our customer, a multinational Japanese company located in Amstelveen, we are looking for aHelp Desk Coordinator (1298), Full-timeEnglishCompany informationOur customer is a leading producer of electronics. The products are being manufactured globally, EMEA sales are being lead from the Dutch office, with HQ in located in Japan.Job description In charge of supporting the needs of customers to improve customer experience through handling service and support requests, and ensuring that requests are logged, managed and fulfilled. Main responsibilities of this key position are:Logging support requests from customers by phone and by email, establishing the priority of the issuesLiaison between customers and internal teams, allocating the appropriate engineer or applications specialist to be able to support the customerCoordinating, scheduling and handling service callsCollaborating actively with the Operations department to ensure orders are prepared and deliveredPromoting and maintaining service contracts with customersSupporting admin tasks such as call management and closing, invoicing, orders managementJob requirementsIn order to qualify for this versatile and challenging position, required are at least the following criteria:At least 2 years of experience in a customer support administration role in the machine manufacturing industryFluent in English, French is a plusBachelor’s degreeExcellent command of Microsoft Office and ERP systemsLiaison experience with other department members to achieve targetsMultitask oriented and flexible, as well as good communication skillsAre you looking for this broad and exciting role? Please send your CV to Ms. Andra Ordean (application@nipponrecruitment.com).