Help Desk Specialist

You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role. In this role you will:Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;Provide excellent customer service.Create new user accounts.Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.Manage desk moves and changes. Create, manage and maintain Desktop build images.Produce “how to” guides on systems usage to aid customers and other technical support staff.Proactively monitor IT systems and preventative measures taken to reduce system downtime.Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.Ensure PC asset management processes are followed.The successful candidate will have:Some 1st and 2nd line support experienceGood experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).Experience with Apple hardware and software.Understanding of basic networking protocols and principles for troubleshooting.Desktop Imaging and standard build creation.IOS & Android setup, configuration, and support.Pro-actively work on tickets/incidents in the departments queue.Previous experience with Windows, Apple OS, Microsoft Office and Adobe productsServer Exposure, AD, VMware, File/Print servers.