Help Desk Specialist

Company DescriptionWe are looking to hire for our client in legal industry.Role DescriptionThis is a full-time, on-site role for a Help Desk Specialist located in Richmond, VA. The Help Desk Specialist will handle day-to-day tasks including providing technical support, assisting with troubleshooting issues, and addressing software and hardware inquiries. Additional responsibilities include offering help desk and customer support to ensure timely resolution of technical challenges and maintaining a positive user experience.QualificationsExperience in Technical Support and Help Desk SupportStrong skills in Troubleshooting and resolving issues efficientlyFamiliarity with Desktop Computers and related hardware and softwareProficiency in Customer Support with excellent communication and interpersonal skillsAbility to work effectively in a team and independentlyPrevious experience in IT or help desk roles is a plusRelevant certifications such as CompTIA A+ or ITIL are advantageous