Helpdesk Analyst

IDR is seeking a Helpdesk Analyst to join one of our top clients for an opportunity in Denver, Colorado. This role supports the information technology needs of a large organization, providing technical assistance and support to a diverse user base across multiple locations. The position emphasizes hardware, software, and network troubleshooting in a remote setting.Position Overview for the Helpdesk Analyst:Troubleshoot hardware, software, and networking issues for a large, geographically dispersed user baseProvide LAN support, and support for computer equipment including desktops, laptops, printers, and multi-function devicesRebuild PCs, reconfigure user settings, and install new or updated softwareAssist with network and system hardware and software upgrades and enhancementsConfigure and install terminal emulation software for host connection and coordinate installation of network componentsRequirements for the Helpdesk Analyst:Bachelor's degree or equivalent experienceHelp desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer serviceConsiderable imaging and deployment experience requiredGHOST 8.0 or above experience a mustFamiliarity with Free Open Ghost (FOG) is a plus but not requiredWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.