HR Professional

Greetings From LanceSoftLocation: Taguig CityHybrid Setup Shift: Shifting schedule across morning (9am - 6pm or 11am – 8pm) and mid-shift (3pm – 12am) depending on business need12 Month Contract Role Role: HR ProfessionalAs a Human Resource Professional, you will play a crucial role in providing support for a wide range of HR processes and services within the firm. Your primary responsibility will be to assist with the day-to-day operational tasks, enabling employees and HR teams to seamlessly access and interact with essential HR functions. The ideal candidate must be a strong practitioner, with exceptional organizational and interpersonal skills, keen attention to detail, and a strong desire to provide exceptional HR service delivery. Responsibilities: • Manage and resolve HR tickets containing both queries and transactional requests accurately and timely based on set Service Level Agreements and Key Performance Indicators. • Complete entry-level tasks and administration and address basic people operations concerns related to business or team. • Administer all HR operations processes, including but not limited to onboarding, offboarding, transfers, probation, benefits administration, payroll, and reporting. • Support payroll processing through data entry, basic calculations, and report generation. Assist in the payment of government statutory remittances and compliance with local tax regulations. • Provide support for HR projects and initiatives, as needed, partnering with HR teams across the organization to ensure effective implementation and execution • Maintain strict confidentiality of sensitive employee information and adhere to data privacy and security regulations • Perform other duties and responsibilities as assigned What we expect • Bachelor's degree • 1-3 years of experience in an HR role, preferably with global HR Shared Services experience. Exposure to multiple service lines or processes (Contact Center, Workforce Admin, Payroll, Payroll Accounting, Comp & Ben, Learning, Global Mobility, Travel & Expense) is a huge plus. • Basic knowledge of HR processes, practices, and policies across multiple jurisdictions outside Manila, preferably Singapore, Manila, UK, Europe, Switzerland, and US. • Experience in using a ticketing tool, preferably ServiceNow. • Open to fresh graduates who demonstrate strong curiosity, initiative, and take a proactive approach to problem-solving • Strong customer service skills and tech-savvy • Proficiency in SuccessFactors or other HRIS • Strong proficiency in Excel and other Microsoft Office applications. • Excellent interpersonal, communication, and stakeholder management skills. • High level of discretion and the ability to handle sensitive and confidential information. • Strong attention to detail, organizational skills, and the ability to prioritize and manage multiple tasks. • Ability to work independently or with minimal supervision, as well as collaborate effectively with team members and stakeholders across the firm.