Welcome Ambassador

Job Summary: The Welcome Ambassador is the primary point person for ensuring all guests have a seamless and memorable arrival experience. This person acts as a liaison between the guest and the front desk/ concierge teams, to ensure all guest needs are met upon arriving to the resort. Job Duties And FunctionsReview all arrivals daily, noting special requests and blocking rooms accordingly to meet guest needs.

Assist with the management of the lobby, including but not limited to assisting arrival and departure queues, ensuring constant tidiness and organization, ensuring all areas of the lobby are well-stocked with supplies, proactively greeting all guests that arrive or pass through the area Assist in delivering a curated arrival experience for all guests, including but not limited to serving welcome beverages, offering chilled towels, assisting with arranging guests with taxis or other excursion needs Act as the point person for orienting the guest with the resort, by highlighting key features, offering thoughtful and personalized recommendations, and providing useful information for the guest stay Attend monthly departmental meetings and actively participate in discussions and updates.

Maintain open communication with key departments including Reservations, Sales, Housekeeping, Bell Services, and Valet via telephone or radio. Stay informed about local tourism and recreational offerings throughout the island. Assist guests with recommendations and reservations when needed. Performs other duties and attends meetings, as assigned by hotel/department leadership Education and Experience: High school diploma or general education degree (GED) required.

Prior experience in a customer service or hospitality role is preferred Must be able to stand for prolonged periods of time during shift Work well under pressure, dealing with many arrivals and departures within a short period of time. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to work with and understand financial information and data, and basic arithmetic functions Skillful in verbal and written communication, with phenomenal customer service and attention to detail.

Ability to lift 30 pounds Flexible schedule, able to work evenings, weekends and holidays. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.