I.T Support Technician

At The Midfield Group, we are dedicated to fostering growth and sustainability for our suppliers, company, customers, and the communities we serve, all while delivering high-quality Australian products worldwide. As a privately-owned company, The Midfield Group offers a genuine 'Paddock to Plate' experience. We own and manage farms, factories, and distribution channels, ensuring complete control over the essential aspects of bringing livestock from paddock to plate.We have a current vacancy for an I.T Support Technician to join our team located in Warrnambool, Victoria. MAIN DUTIES & RESPONSIBILITIES:Provide Level 1 & Level 2 in-person and remote end user support in addition to production floor support within the factory environmentResponsible for the upkeep and troubleshooting of factory IT devices such as harsh environment computers, industrial scales, and label printers, ensuring minimal downtime and optimal performanceMonitor connectivity and ensure smooth operation of applications and devices, including basic server and network connectivity checksAssist with basic IT maintenance tasks such as system updates, user account management, and monitoring security measuresProvide support for Microsoft 365 applications and assist with the administration of user access and permissionsParticipate in the maintenance of IT security protocols including updates, patch management, and monitoring for security threatsHelp implement basic IT procedures and assist with system documentation to ensure smooth operationsCollaborate on small-scale IT projects and contribute to troubleshooting efforts across various sitesContribute to overall IT Support across Midfield Group entities, including various production environments and remote sites (including farms)Develop skills and knowledge continuously to support career progression within the IT departmentDevelop accurate and thorough documentation of all work performedFlexible 40-hour work week with 3 shifts (5am, 8am, 2pm) and on-call responsibilities SKILLS & EXPERIENCES:1–2 years’ experience in technical support or customer service, ideally in a tech-focused environmentIT-related diploma or certification preferredKnowledge of Windows systems, basic networking, user account management, and Microsoft 365Experience with hardware and general ICT support is an advantageStrong communication and interpersonal skills, with a collaborative, team-focused mindsetWell organised with the ability to manage and prioritise multiple tasks under pressureSolid troubleshooting and problem-solving skills with strong attention to detailQuick learner who adapts easily and shares knowledge with the teamCommitted to maintaining accurate, detailed documentation WHY JOIN US?Attractive remuneration package with employee benefits such as discounts on banking, health & travel insurance, Fitness, local retailers and moreOpportunity for career progression within our global organisationSafe and supportive work environment by providing an Employee Assistance ProgramOn site canteen, free parking, monthly staff BBQs and annual flu vaccination program The Midfield Group is proud to be an Equal Opportunity Employer.