Ibex MEGA WALK-IN - This week ONLY | 9AM - 3PM | Portmore| Kingston| Get Hired On Spot

DO YOU LOVE SERVING OTHERS?Why not get paid doing what you love?Join us everyday this week between 9AM - 3PM @ locations: Lot 1 GTECH Park, Municipal Boulevard, Portmore 2 Arthur Wint Drive, Kingston 5To be apart of our job fair activities.Visit us to kick start your career as a member of our Customer Service TeamAnd experience Growth OpportunitiesResponsibilitiesResponsibilities: Manage incoming calls from customers.Provide appropriate follow up which may include outbound calls.Assess customer’s needs and guide the customer accordingly.Maintains acceptable call lengths while remaining friendly, informative and helpful.Maintains productivity and quality standards.Demonstrates an appropriate sense of urgency for customer responses.Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.Maintains a positive and professional demeanor and portrays the company in a positive light.Demonstrates knowledge and use of departmental resources, policies and procedures.Must be proactive in escalating systemic issues.Must be able to take ownership of contact, offer a callback to the customer if one is needed and provide a resolution to the customer.All other duties as assigned.Preferred CompetenciesCommunication SkillsAbility to effectively communicate his/her thoughts in a well-organized understandable manner.Demonstrates clear and polite written and oral communication.Technical SkillsAbility to type 25 words per minute with few grammatical errors.Ability to effectively navigate the internet, email and instant messaging.Basic computer proficiency.Customer FocusDemonstrates a strong customer Orientation.Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept. Customer Interaction SkillsFriendly and upbeat style.Displays helpfulness.Ability to empathize with customers.Ability to set expectations and deliver information in a positive and articulate way.Ability to handle irate customers effectively.Problem-Solving SkillsInvestigates and take action to meet customer’s needs.Ability to use emotional intelligence to resolve customer’s issues.Solves routine problems effectively, gathering the information necessary from the customer.Applies systematic approach to solving problems.Ability to demonstrate critical thinking skills.Interpersonal SkillsProfessional and positive interactions with others and is able to establish rapport quickly.Treats others with courtesy and respect.Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.Ability to work with little or no supervision and operate within a team environment. Demonstration of resolution skills and capabilities within scope of job dutiesFlexibilityAbility to adapt to changes. (Working on different teams, line of businesses, sites/locations, onsite/home)Must be able to work on any shift within a 24-hour work day.Must be able to work on Weekends and Public Holidays.Must be able to commit to and work additional hours according to the needs of the business.QualificationsPreferred Qualifications: Minimum 3 CXC passes or equivalent qualification preferred or a combination of experience and related skills and the ability to pass internal assessments.Job RequirementsMust pass ibex internal assessments.Internal AssessmentsPC Basics TestTyping TestVersant Language TestBehavioral Interviews