Assistant Manager Recruitment

Job Description: Participate in the overall Recruitment process especially bulk hiringParticipate in the development of the strategic objectives and resolution of key issues impacting the discovery of qualified Customer Service ExecutivesDevelop strategy for deploying effective media to attract the ideal candidatePlan and coordinate with branding team for development and placement of employment advertisements and other forms of marketingWork with department HOD to set budget goalsWork with Operations Management to Develop compensation (salary, benefits, perks etc) to attract and retain qualified candidates from identified marketsTravel as necessary to recruit candidatesCoordinate and attend recruitment events (i. e.

open houses, tours, on site interviews etc)Develop and maintain professional recruitment materials and required documents, as well as appropriate displays and programs for presentationDevelop effective interview instruments to evaluate potential candidate, to ensure ideal candidates are hired (low turnover, high performance, highly satisfied employee, employee matched to job responsibility and culture, etc)Meet the recruiting needs in terms of quality and numbers in a time conscious mannerDevelop and implement correspondence and communication for all Customer Support Executive BatchesAnalyze employee data (performance, scores, geographic, demographic, educational) for trends current successful employees.

Analyze population, educational, geographic etc data for future employeePrepare all required reports and statements relating to Contact Center recruiting effortsEvaluate job fit of each applicant based on interview process, previous work history, and adaptability to ibex. ’s work and phone environmentDevelop and maintain tracking system of overall recruitment effort and turnover data to analyze effectiveness and make changes as needed. Interact regularly with other Operations & Operations Support Departments to identify current need for call center employeeCommunicate recruiting and hiring strategy and plans within the company and outside as appropriate.

Develop and maintain network/referral sources to meet staffing plan requirementsForecast applicant flowDevelop and follow budget in terms of expenditure and job starts. Perform other duties as assigned. Job Specification & Qualification: Bachelor's degreeBulk Hiring for BPOMinimum 5+ years of experience as a Recruitment leadAbility to establish and maintain rapport with all levels internally and externallyStrong interpersonal and communication skills (English and Urdu), both verbal and writtenProficient with MS Office particularly MS Excel and MS Power point Ability to handle and work under pressureStrong Reporting and Analytical SkillsAbility to work under pressureLeadershipMust be a Team playerResult Oriented