Information Communication Technology Technician

ICT TECHNICIAN I – JOIN OUR TECH-DRIVEN TEAM!Role Summary:We're actively seeking a proficient ICT Technician to enhance our software, hardware, and system functions. Your expertise will be crucial in bolstering network performance, delivering top-tier technical support to clients, and tackling challenges that surpass our Helpdesk's capabilities.Key Responsibilities:Deliver direct support to clients on software, hardware, and system issues.Lead and continually refine computer systems.Implement and manage hardware, software, and overall systems.Craft technical documents, flowcharts, and instruction manuals.Engage with tech vendors and remain updated on industry shifts.Diagnose, troubleshoot, and resolve intricate tech dilemmas.Champion network security and adherence to industry standards.Propose procedural improvements.Log IT concerns and their respective solutions.Skills & Experience:5+ years in an ICT technician role or equivalent.Mastery of office automation products, databases, and remote operations.Comprehensive know-how of computer systems, networks, and security.Adept in diagnostic and problem-solving techniques.Stellar organizational and time-management capabilities.Proficient in English with exemplary communication skills.Customer-centric approach with a calm demeanour during challenges.Educational Requirements:Tertiary degree in IT/ICT or a related discipline.Certifications like A+, Server+, Network+, or relevant IT specialities.Are you passionate about tech and delivering exceptional customer service? We're eager to hear from you!