Information Technology Support Engineer

IT Support Engineer If you enjoy solving problems, keeping systems steady, and being the person people trust when things get weird, this role will feel right. You’ll join a small, fast-moving team where your work matters and your ideas don’t get lost in layers of approval. This is a chance to own your responsibilities, strengthen a modern environment, and grow your capabilities across both support and systems administration in a fully onsite position in Annapolis Junction.Perks & BenefitsComprehensive health coverage401(k) plan with firm contributionsGenerous paid time off and flexibilityOngoing training and career developmentWhat You’ll DoLead day-to-day helpdesk support and keep requests moving with clarity and efficiencyWork within Jira Service Management or similar platforms to track, prioritize, and improve support workflowsMaintain and troubleshoot Windows Server, Microsoft 365, Azure AD, and on-prem Active DirectorySupport identity and access management processes that keep users and systems secureHandle workstation provisioning, patching, and lifecycle maintenanceContribute to system reliability, performance monitoring, and general infrastructure operationsUse PowerShell, Python, or similar tools to automate repetitive tasksBreak complex issues into clear, actionable steps for teammates and end usersCollaborate with a team that values accuracy, pride in work, and steady personal growthWhat You’ll NeedExperience with Jira or other modern helpdesk platforms such as JSM or ServiceNowBackground in Windows Server, Microsoft 365, Azure AD, and Active Directory administrationFamiliarity with identity and access managementExperience supporting workstation environments and core IT operationsComfort writing or modifying scripts using PowerShell, Python, or similar languagesClear communication in both written and verbal formConsistent follow-through, accountability, and a desire to learn and take ownership