Information Technology Support Specialist

Company Description BetterWorld Technology | Managed IT & Cybersecurity is an award-winning provider of Managed IT Services, Cybersecurity, IT Consulting, and Cloud Services. We are dedicated to delivering tailored technology solutions that empower businesses to operate efficiently while safeguarding their assets. At BetterWorld Technology, we emphasize the importance of both advanced technology and the value of people. "You outsource. We manage and deliver!" encapsulates our commitment to our clients. Role Description This is a contract role for an Information Technology Support Specialist. The specialist will provide technical support and troubleshooting assistance, maintain and manage desktop computers, and deliver responsive help desk support to end users. Responsibilities also include assisting in the management of systems and ensuring seamless IT operations. This is a hybrid role based in San Juan, which allows for a mix of in-office work and remote work. Qualifications Proficiency in Technical Support, Information Technology, and TroubleshootingExperience working with and maintaining Desktop ComputersDemonstrated skills in providing responsive and effective Help Desk SupportStrong problem-solving abilities and attention to detailAbility to adapt to a hybrid work environment (partially remote and in-office)Relevant certifications such as CompTIA A+, Network+, or similar are a plusExcellent communication and interpersonal skillsPrior experience in Managed IT Services or cybersecurity is beneficial