Information Technology Support Technician

Permanent opportunityProvide 1st level onsite supportWorking knowledge of ITIL principles and processesProvide 1st level onsite support for local and remote team members electronically, in person or via phone. As an IT Technical Assistant, you will provide both walk-up and remote IT support for technology-related queries. You will support a range of hardware used by our local business teams.Our clients walk-up service desk serves as a central hub for local technology support, training, loan equipment, repairs, and promoting new IT solutions. As the first point of contact for staff seeking help, you will play a crucial role in delivering an outstanding technology experience and will effectively be the face of technology within the business.Key Skills & ResponsibilitiesTechnical knowledge on Microsoft 365, including but not limited to Office, 0365, Windows 10 Pro to Windows 11, Active Directory, Microsoft Server Platforms including SCCM, JAMF and Microsoft Azure InTune, and Apple iOS/MacBook and AndroidExperience working in a customer service focused role or any other IT related role.Working knowledge of ITIL principles and processes.Provide 1st level onsite support for local and remote team members electronically, in person or via phone.Strong grasp of IT fundamentals able to troubleshoot basic issues confidently.Demonstrated supporting knowledge of End User Compute hardware including laptops, desktops, mobile devices, & printers.Demonstrated experience providing desktop support to end users using a computerised service management/ticketing systemExcellent written and interpersonal communication skills.Strong time management and organisationalA positive attitude with a passion for IT.As we receive a high volume of applications, we appreciate your understanding that we’re unable to respond to individual enquiries.We kindly ask that you do not contact us directly regarding application status.Thank you for taking the time to apply we truly appreciate your interest