Intake Care Representative

About UsCigna Corporation is a global health service company. We provide healthcare products andservices, group disability, life and accident insurance and international insurance – directly toindividuals and through employers and intermediaries. Headquartered in the US and listed inNYSE, the Company operates in countries across the Americas, Europe, Africa and Asia.Cigna’s mission is to improve the health and vitality of those we serve.YOUR JOBAs an Intake Care Representative, you will be a member of the Provider Services Organisation(PSO) CARE Team servicing the International Organisations with the processing of theGuarantee of Payments towards the hospital. CARE team is a team of non-clinically trained staff,and you will closely work together with the CARE teams worldwide (Madrid – Kuala Lumpur –Nairobi – Bengaluru).Main Responsibilities You are responsible for the timely sending of all Guarantees of Payments together withyour colleagues. The Guarantee of Payment is a confirmation towards the hospitalregarding length of admission, treatment and insured amount. To be able to provide thisConfirmation, The Following Steps Are Necessary, You Will Analyze requests for medical treatments and hospitalizations, the amount and thelength of stay depending on the policy. You verify the patient’s extent of cover,our relationship with the provider, the need for medical review and the costs. Review and monitor the case from an administrative perspective and make sureto cascade the files to the teams of Case Coordination Case Managers, andMedical Advisors, depending on specific triggers. Frequently be in contacts with medical providers and individual insured, mainly byemail and phone, to obtain all necessary information. Be the point of contact for hospitals regarding all their questions related to theGuarantee of Payment. Manage the English language well, both spoken and written, as all our clients andmedical providers are internationally located.YOUR PROFILEExperience You are fluent in English, both spoken and in writing. Knowledge of other languages area plus. Work experience in a medical environment is a plus, though not required.Skills You have an analytical mind. You work in an accurate and independent way. You can work against deadlines. You are stress resistant. You are a team player.About The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.