Intake Specialist | Legal Intake Onboarding Specialist

JOB DUCK IS HIRING AN INTAKE SPECIALIST | LEGAL INTAKE ONBOARDING SPECIALISTFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role Overview Are you someone who enjoys connecting with people and helping them take the first step toward solving their legal needs? In this role, you’ll be the first point of contact for new clients, guiding them through the intake process with professionalism and empathy. You’ll manage calls, gather key information, and support attorneys by ensuring every potential client’s details are accurately captured and followed up on. This position is ideal for someone who thrives in a fast-paced, client-focused environment and finds satisfaction in providing exceptional service every day.Schedule:Monday to Friday from 8:00 AM to 5:00 PM EST (USA)Your Responsibilities Will Include but Are Not Limited To:Answering incoming calls from potential new clients and performing initial screeningsDetermining the subject area and assessing ability to payEntering client data accurately into the systemGuiding clients through payment methods and next stepsConducting brief research and sharing relevant information with attorneysReceiving and documenting messages from clientsMaking follow-up calls to clients as neededRequesting additional documents or information from potential new clientsWhat We’re Looking For:At least one to two years of experience in client intake, customer service, or salesExcellent verbal and written communication skills in English and SpanishStrong organizational and data entry abilitiesAbility to handle approximately 20 calls per day with professionalism and careExperience working in a legal environment is a plusReliable, professional, and bilingualCompassionate and patient communicatorStrong interpersonal and active listening skillsFriendly and outgoing personalityDetail-oriented with excellent follow-throughAble to maintain composure under pressureProficiency with CRM or client management systemsComfortable using online communication and scheduling toolsReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You? Monthly compensation starting from 1150 USD to 1220 USDPaid time off and holiday pay.Referral and annual bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.