Internal Account Manager (Corporate)

Location: High WycombeThe 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.Qualities We Are Looking ForAccount ManagementCustomer ServiceCustomer ExperienceCustomer InsightNew Product LaunchesSustainabilityGrowth StrategiesBusiness TransformationChange ManagementThe day to day role will involve acting as first line for customer contact and updating details of the contact via the internal CRM system within agreed SLA’s. Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault on the service, invoicing and contract queries. The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. Delivering outstanding Customer Service to Franchisees and StakeholdersKey ResponsibilitiesAnswer and deal with incoming telephone calls promptly and professionally utilising company CRM systemMaintain tasks and ensure the adherence to company process & proceduresDeal with incoming invoice queries as and when they ariseLiaising with 3rd parties and all necessary departments to bring about a prompt resolutionMaintaining a positive working relationship with customersEnsuring orders are fulfilled seamlesslyWork within a team and manage own workloadCommunicating fluidly with other departmentsCo-ordinate dialogue and input from team members at all levels to meet customer needsEnsure that all work is carried out in accordance with operational proceduresBuilding our brand within Franchise GroupsBuilding on established relationships with key personnelFully understand customers business requirementsOwnership of customer requirementsCreating and implementing communications and marketing strategies to franchise groups. Ability to implement new ideas and report concerns within the teamDrive growth by upselling products and servicesAdministrative duties when requiredWho You AreExperienced in Customer Service/Sales environmentsExceptional in written and oral communicationAble to develop knowledge, and acquire new skillsAble to work in a fast-paced environment, and be able to adapt to fluid changeHaving a high attention to detailWhat We Offer£27,000 to £29,000 (DOE) Basic Salary20 days holiday + Bank Holidays + The ability to purchase more holidayA flexible working policyFriendly office environment