Internal Communications Lead

Location: London Headquarters, UKContract: Full time, Fixed Term ContractCHANELAt Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.About The RoleThe Internal Communications Lead plays a pivotal role in shaping the narrative of CHANEL’s London office relocation — connecting people, purpose, and place. Partnering closely with cross-functional teams, this role ensures our employees feel informed, inspired, and engaged throughout the transformation journey. Through thoughtful storytelling, clear communication, and creative engagement, the Lead will help bring the vision for our new workspace and future ways of working to life.IMPACT YOU CAN CREATE AT CHANELServe as the communication delivery lead for the project team relocating our London-based Global Corporate community to a new space over the next 15 monthsDesign and deliver a change management and engagement strategy for the move and the medium-term onboarding to the new space.Write, package and deliver communications and engagement moments; exploring new technology and channels that will enhance the experience of the move and create moments of connection for our people.Manage overall communications about the office relocation for a variety of audiences, to include our leaders, our colleagues in our UK Region and all Chanel employees.Write and create a multi-channel content planBring the brand and employee stories about the move to life through engaging moments of connection and through our internal channelsTranslate technical or logistical information (e.g., floorplans, timelines, packing instructions) into understandable and engaging contentAct as a key advisor to the project team, helping them communicate the vision, benefits, and progress of the moveSupport engagement campaigns that introduce new amenities, hybrid working models, or updated ways of workingIdentify communication risks or employee concerns early and help address them proactivelyGather feedback through surveys, listening sessions, and informal channels to continuously improve messaging and employee experienceDevelop a calendar of engagement for teams in the current workspaceEstablish the strategy and plans for engagement in the future spaceWhat You Will Bring/HaveConsistently driven by a commitment to excellence, with a sharp eye for detail and a proactive approach to continuous improvementAnticipatory and highly self-motivated, while thriving in collaborative environments and contributing meaningfully to team and community goalsExcellent communication and storytelling skillsEvent planning experienceStrong organisational and interpersonal skillsProficiency with content management systemsSkilled in PowerPoint, Teams, Microsoft Office Suite, and Adobe Creative SuiteHigh attention to detail and problem-solving abilityExperience working with intranet platformsProject management experienceYOU ARE ENERGISED BYStorytellingBuilding strong relationshipsPlanning events and employee engagement activities, from tactical execution to strategic alignment, ensuring all tactics and interventions align to the broader narrative for employeesWorking in a close-knit, collaborative, and open team environmentBeing part of a meaningful transformation that shapes the future of work in our organisation.At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.