IT Business Partner B1

Key ResponsibilitiesManaging the end-to-end IT coordination in Run Phase Engagements.Will be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world.A dedicated IT ‘Single Point of Contact’ responsible for an engagement for the life of the contract.Engagement relationship management with a focus to support the needs and ensure a smooth ‘Run the Business’.Stabilize and Operationalize core IT support processes.Involve in technical troubleshooting.Coordination with required resolver groups in major incidences, repetitive incidences be it – Infrastructure, Network, Application etc..Should be able to provide detail first hand technical details in case of issues.Take active part in finalizing functional requirements with delivery team for any application change.Setting up internal Governance with Service desk and other IT teams.Active involvement in driving Global IT initiatives/projects with engagements.Provide value addition to the engagement from cost and effort savingsEssential Skills And Experience – At Least 5 YearsIT Service Delivery and SupportActive Participation in Project ManagementManaging Client CommunicationDesirable Skills And ExperienceITIL Certification, PMP Certification