IT Helpdesk (Sumatera Utara)

REQUIREMENTS :Must be very fluent in English, especially for verbal and written communication.Willing to relocate to Sei Mangkei, Simalungun, Sumatera UtaraMust have fair understanding of basic technology terms.Proven experience in providing user desktop support, both offline (in-office) and online (remote).Familiarity with cloud technologies and IT security will be an advantage.Willing to provide IT support across any department, function, or project beyond formal job descriptions when required.KEY RESPONSIBILITES :Hardware (inventaris, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, condition monitoring).Software (inventaris, installation/uninstallation, testing, troubleshooting, and not including software coding at all).Networks (inventaris, labelling/tagging, assist and support all Networks vendors, testing, troubleshooting, condition monitoring).Business supports for IT issues (users walk-in to MO IT desk (F2F) or users can be remotely assisted for any IT-related issues, ticketing system, SLA of Helpdesk based on the ticket).NOTE :Overtime payment will be applied for duties performed onsite during weekends or public holidays.Transportation and accommodation will be provided for candidates based in Medan when assigned to Sei Mangkei for short-term tasks/projects.Candidates must be able to start immediately (ASAP).