IT Manager

Position OverviewThe IT Manager is responsible for leading the organization's information technology operations, infrastructure, and strategy. This role combines hands-on technical expertise with strong leadership and project management skills, ensuring the reliability, security, and scalability of technology systems. The IT Manager will define and track team KPIs, drive continuous improvement, and collaborate closely with executive and departmental stakeholders to align IT initiatives with business objectives.Compensation Range : $5 - $7 an hour.Key ResponsibilitiesLeadership & StrategyDevelop and execute a comprehensive IT strategy aligned with business goals and growth plansLead and mentor IT staff, defining key performance indicators (KPIs) for service delivery, incident resolution, project completion, and uptime targetsConduct regular performance reviews, coaching sessions, and skills development planningPartner with business leaders and department heads to understand operational requirements, set priorities, and communicate IT initiatives clearly across the organizationDevelop and manage annual IT budgets, forecasts, and vendor contractsSystems & Infrastructure ManagementOversee the design, deployment, and maintenance of core infrastructure (servers, networks, endpoints, cloud environments)Ensure system reliability, performance optimization, and adherence to SLAs for uptime and response timeManage both on-prem and cloud-based services (Azure, AWS, M365, Google Workspace)Maintain comprehensive documentation for configurations, SOPs, and network topologyEstablish and enforce lifecycle management for hardware, software, and licensesSecurity & ComplianceImplement and enforce cybersecurity policies, controls, and incident response proceduresAdminister identity, access, and endpoint security systems (e.g., Azure AD, Intune, Defender, MFA)Lead periodic security audits, risk assessments, and compliance reviews (HIPAA, SOC 2, ISO 27001, etc.)Develop user awareness and training programs to reduce security riskCoordinate with compliance and legal teams to maintain regulatory postureProject Management & DeliveryOversee the planning, execution, and delivery of IT projects — including infrastructure upgrades, cloud migrations, application rollouts, and process automationCreate and maintain project roadmaps, Gantt charts, and milestone reports to track deliverables and dependenciesApply project management methodologies (Agile, Waterfall, or hybrid) to ensure on-time and within-budget completionDefine project success metrics and report regularly to leadership on progress, risks, and ROICoordinate with cross-functional stakeholders (operations, HR, finance, legal, etc.) to ensure technology initiatives meet business needs and adoption targetsOperational Excellence & Team KPIsOversee helpdesk and IT operations, ensuring response and resolution times meet or exceed KPIsUse dashboards and analytics to monitor ticket volume, uptime, service quality, and user satisfactionConduct quarterly reviews of team performance metrics, identifying improvement opportunitiesDrive automation, standardization, and efficiency across recurring support tasksEstablish escalation paths and communication protocols for major incidents and outagesVendor & Stakeholder CoordinationManage vendor and MSP relationships, ensuring contracts deliver expected performance and valueAct as the primary IT liaison between internal teams, external partners, and executive stakeholdersCommunicate project status, risks, and dependencies clearly through regular updates and executive summariesEvaluate new technology vendors and platforms through RFPs, demos, and proof-of-concept evaluationsPartner with finance and procurement teams to streamline renewals, licensing, and technology spendRequirementsRequired Skills & QualificationsBachelor's degree in Information Technology, Computer Science, or related discipline (Master's preferred).5-10 years of progressive IT operations or infrastructure experience, including 2+ years in a management roleProven experience leading teams, tracking KPIs, and managing multiple concurrent projectsStrong technical background across networking, Windows/Linux servers, and cloud infrastructureExperience with Azure AD, Intune, M365, virtualization, and endpoint managementFamiliarity with ITIL or service management frameworksExcellent interpersonal, communication, and stakeholder management skillsCertifications preferred: PMP, ITIL, CISSP, or Microsoft Certified: Azure AdministratorPreferred ExperienceExperience managing IT in a regulated industry (e.g., legal, healthcare, financial)Knowledge of automation and DevOps tools (PowerShell, Terraform, Ansible)Experience managing hybrid environments with remote and on-site staffExposure to modern collaboration and telephony systems (Teams, Zoom, VoIP, SIP)Benefits Positive Culture: Be part of a supportive and innovative team Impactful Role: Play a critical role in shaping the future of a growing firm Professional Growth: Opportunities for career advancement and ongoing professional development Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life