IT Manager (Supply Chain, Warehouse, Logistics, Factory)

Role Overview:o The MO Manager will lead the IT Middle Office team responsible for managing non-ERP systems and ensuring seamless post-go-live support across platforms such as UWB, LIMS, WB.NET, iHRP, DocHub eSign, and other digital initiatives. This role combines project management, system support, and stakeholder engagement to ensure operational excellence and continuous improvement.Key Responsibilities:o Project Management & DeliveryPresenting system proposal, idea for system improvement and system enhancement.Lead implementation and rollout of non-ERP systems across multiple sites.Develop and manage project plans, budgets, and timelines.Coordinate with vendors and internal teams to ensure successful delivery.Monitor project KPIs and ensure alignment with business goals.o Post-Go-Live SupportOversee system maintenance and support activities for live systems.Establish and manage support SLAs and incident resolution processes.Ensure system stability, performance, and user satisfaction.o Team LeadershipManage and mentor a team of specialists and deputy managers.Assign responsibilities across Business Partnering, Rollout & Support, and Customer Build teams.Foster a culture of ownership, accountability, and continuous learning.o Stakeholder EngagementCollaborate with business units to gather requirements and align solutions.Act as the primary point of contact for system-related escalations.Provide regular updates to senior leadership on project and support status.o Process Improvement & GovernanceIdentify opportunities for digitalization and automation.Ensure compliance with internal audit, ISOC, and security standards.Maintain documentation and reporting standards across all initiatives.Requirements:Bachelor’s degree in IT, Engineering, or related field.Minimum 5 years of experience in IT project management and system support.At least 2 years as a Manager or Project Management experience or equivalent experience. Minimum 1–3 years of experience working in FMCG, Supply Chain, Logistics, or Warehouse companies.PMP certificate is a plus.Proven experience in supply chain and operation processes, Supply Chain Solutions (Procurement, Transportation, Warehouse, Logistics...).Knowledge of Supply Chain, Factory (FMCG) processes is a plus.Strong leadership and communication skills.Good communication English.Vendor management and contract negotiation.Experience in managing cross-functional teams and outsourced partners.Working Time: Monday to Friday (8:00 AM – 5:00 PM)Location: District 1, HCMC