IT Manager

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring:WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.What you'll be doing:Team LeadershipLiaise closely with the WPP business leadership and executive teams to provide technology guidance and build a secure and robust technology strategy that aligns to business strategy and outcomesTo establish strong relationships with all the IT functions within the Enterprise Technology operating model to ensure the needs of WPP businesses are metDevelop excellent relationships with key internal stakeholders plus external partners and vendors.Create and maintain needed reports and be the interface to other teamsService OversightTo understand and oversee the local technology landscape i.e. key applications, assets, infrastructure, security and services – know where there are problems / obstacles and work with the wider Enterprise Technology teams to prioritise necessary developmentsManage all third parties and partners to ensure delivery of services meet the contracted requirement and where that falls short of the business need, agree a plan to bridge the gapOwn escalation management with internal IT teams and all other third-party suppliers to ensure operational services meet business requirementsServe as an escalation point on behalf of the business in case of service quality issuesConduct service reviews with the business to report on service performance and ensure risks and issues arising from IT service are well managedCommunicate new services / changes in existing services to the businessReview the IT costs and develop proposals for optimising local IT spend and manage IT assetsManage demand & priorities for new local services and changes to operational services.Provide local input into global business initiatives and escalate major requirements to the relevant teamsDrive local delivery of IT transformation projects (e.g. End User Services, Network, Infrastructure, Security, Office Moves, Restacks where applicable)Work with the business to fully leverage, exploit and drive adoption of technology and service capabilities usedEducate the business on how to use the available technology services and maximise benefitsEducate the business about IT policies, procedures, security, and complianceLead a customer-centred culture, championing activities to empower business users to get maximum utilisation of IT, including organising training programmes and appoint super-users in relevant technology spacesTo navigate resources from Enterprise Technology to respond to client contracts / audit requirementsIT and AV point of contact for large client facing or internal events to deliver expected level of polishPerformance ManagementResponsible for evaluating the performance of their team members. This includes setting clear objectives, providing regular feedback, and conducting annual appraisals. They must ensure that employees meet the required service levels and KPIs.Responsible for escalations if issues require managerial decision-making or resource allocationPeople ManagementManage the ET Support Team and train ET Support specialists where necessaryFoster a culture of collaboration, knowledge sharing, and continuous improvementDistribution of workloads fairly and effectively amongst team members based on skill set, capacity and ongoing projectsOversee professional development of team membersEnsure that team members adhere to all relevant IT policies, procedures, and standards, including data protection, health and safety, and equality and diversity policiesWhat you'll need:A demonstrable track record of leading individuals and teams through complex changeStrong technical backgroundExperience, gravitas, and professionalism to engage and influence at the Executive levelStrong customer-facing skills, in the ability to gain respect and confidence of senior stakeholders within the businessGood communication and influencing skills along with personal gravitas to create relationships at senior levelsExperience in IT strategy development and IT governanceKnowledge of top-level IT architecture principlesGood knowledge of all aspects of IT Service DeliveryExcellent self-organisationDirect experience of managing budgetsStrong project management skillsCompleter / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skillsGood commercial insight with a comprehensive appreciation of how technology can enable positive business changeUnderstanding of the creative mindset and user experience, exposure to media businessesWho you are:You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.What we'll give you:Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.