IT Operations Control Center Engineer (French Speaker)

Job Title : IT Operations Control Center Engineer (French Speaker)Position type : Full timePlace of work : Bangkok, Sathorn DistrictSalary : NegotiableWorking conditions : Work in a shift environment, partial work from home policyDepartment/Function : International - Control & Monitoring Center (TOD-INT-CMC)Reporting to Title : Control & Monitoring Center LeadThe company and the mission:BRED-IT (Thailand) Ltd.is a wholly owned subsidiary of the French bank BRED Banque Populaire based out of Paris.BRED-IT was established in 2008 to become an IT hub and deliver IT operations and support for BRED Group Commercial Banks in Southeast Asia, Pacific Ocean and horn of Africa areas.BRED-IT provides end to end Infrastructure and Applications management around Core Banking, Internet Banking and E-Payments.BRED-IT has also operated an offshore development center for Paris headquarters since 2011.We are a unique company, thanks to our identity and our history: We place our expertise at the service of BRED Group and develop our activities with an entrepreneurial structure. By putting BRED group best interests first, it allows us to deliver tailor-made solutions with high value-added.The CMC team:The Control and Monitoring Center (CMC), within the Technology & Operations department, serves as the first line of support for the Bank’s IT systems. We monitor systems and technical layers in real time and take action whenever anomalies are detected.Within the Control and Monitoring Center, your mission will be to continuously monitor the critical systems and applications for the banks and to react to monitoring events (incidents, problems, alerts…).ResponsibilitiesReal‑time monitoring of critical systems and applications (international & on several time zones); triage alerts, create/own tickets, and coordinate resolution with Level‑2 teams (via Zabbix, Splunk, GUIs, etc.).Serve as SPOC for users and stakeholders; provide clear, timely communications and status updates.Perform first‑level diagnosis, correlate events, and escalate with proper context and priority.Contribute to runbooks, continuous improvement, and automation to increase efficiency and reliability.Develop critical thinking and be able to analyze the monitoring to help identify the problem before escalating to 2nd Tier support.Develop professionally to increase technical, functional, and interpersonal competence.Execute daily operational jobs (e.g., End-of-Day batches) and data patches with proper change controls.Maintain clear shift handovers and up-to-date runbooks/playbooks.EducationBachelor’s Degree in Computer Science or Computer Engineering or equivalent experience.Language skillsFrench: fluent (required)English: Full professional proficiencyExperience and SkillsMin. 2 years’ experience working in a shared service environment / customer support service center supporting medium to large applications in a diverse environment globally.ORMin. 2 years’ experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications.Skills RequiredMonitoring and scheduling tools:Zabbix (or equivalent), Control‑M, ITSM tools (ServiceNow/Jira/iTop/GLPI…); basic Splunk or log analysis a plus.Systems:Microsoft Windows workstation/server, basic administration concepts; fundamentals of Linux and Windows system administration.Directory & messaging:Microsoft Active Directory (users/groups), Office 365; MS Office (Outlook, Excel, etc.).Networks:LAN, VPN, TCP/IP fundamentals and troubleshooting.Applications & data:Basic web, database, and internet concepts.Tooling familiarity:VMware, PuTTY, ServiceNow (or equivalents); OPC exposure is a plus.Scripting/automation:Basics in scripting or automation are a plus.Business & Customer FocusUnderstand business impact, customer experience, and production constraints; prioritize accordingly.Experience in banking domains (core banking, payments/cards, SWIFT) is a plus.Operational & Method SkillsIncident management: prioritize, follow procedures, document actions, and communicate progress under time pressure.Event correlation and anticipation: identify critical situations, dependencies between incidents, and early warning signals; perform necessary checks to remove blind spots, structure investigations.Knowledge capitalization: update runbooks/KEDB; learn from incidents to prevent recurrence.Behavioral CompetenciesCommunication: concise and clear information sharing with the right stakeholders; strong written incident communications.Rigor and reliability: meticulous execution and respect for procedures.Stress management: remain calm, act quickly and accurately, manage priorities during crises while keeping stakeholders informed.Team spirit: collaborate effectively and prioritize collective objectives.Learning agility: curiosity, autonomy, willingness to ask for help and adapt to evolving technologies (incl. mainframe contexts if applicable).Punctuality and ownership: meet deadlines and proactively alert in case of potential delays.Endurance & shifts: ability to work irregular/extended shifts when exceptionally required.Nice to HaveExperience with Splunk, additional monitoring stacks, or automation frameworks.Familiarity with ITIL practices and service desk operations.Experience working with remote teams and vendors across countries.