IT Operations Lead

IT Operations Lead Dynamic, engaging, and full of impact - this role packs a punch!Competitive salary + great benefitsAt MATTR, we’re building the future of digital trust where technology empowers people to connect and share information securely, on their terms. Behind every innovation we deliver is a foundation of world-class systems and seamless infrastructure - and that’s where you come in!We’re looking for an IT Operations Lead to take charge of our technology foundations that keep MATTR running securely, smoothly, and smartly. You’ll be an expert driving automation, reliability, and simplicity across our internal systems - from the tools our people use daily to the infrastructure powering products trusted around the world.Please Note: Only applicants who are currently located in New Zealand and hold valid work rights will be considered.What you'll be doing You’ll sit at the heart of how MATTR operates, designing and evolving systems, platforms, and processes that help every team do their best work. Every day will bring something different, but you can expect to:Lead and mentor a small but mighty IT operations team, creating a culture of curiosity, collaboration, and continuous improvement.Design, manage, and evolve MATTR’s enterprise cloud infrastructure to scale securely and efficiently, always with reliability and optimisation in mind.Champion automation and smarter ways of working across our Microsoft 365, Entra ID, Atlassian, JAMF MDM, macOS, and Wi-Fi environments, following “infrastructure as code” principles wherever possible.Partner with Security and Site Reliability to strengthen reliability, availability, and compliance across our systems and infrastructure.Evolve and optimise our Service Desk, ensuring a seamless and empowering experience for both internal and external customers.Be the lead for access, device, and identity controls embedding Zero Trust principles, DLP policies, and Defender for Endpoint protections.Review, refine, and reimagine how we work - evolving our support processes and shaping the technical roadmap driving our systems and services for the future.What you'll bring You’re someone who loves making systems sing! You get things done, keep things running, and never stop asking how they can run better.You'll be someone that has:5+ years’ experience deploying, configuring, and supporting cloud-based distributed systems, with a strong grasp of security, reliability, and scalability.Strong background in operational support and sound knowledge of ITIL operational application with 5-7 years working in an operational environment.Proven experience (3-5 years) leading, mentoring and empowering technical teams to deliver operational excellence in dynamic environments.Hands-on expertise in cloud networking, platform management, and system architecture, with a sharp eye for optimisation.Advanced experience with Microsoft 365, Entra ID, and Defender ideally within large-scale E5 environments, and always with automation at the core.Experience managing cloud-based MDM solutions, ideally JAMF Pro, and experienced in implementing and maintaining Zero Trust architectures.A strong security-first mindset, ensuring protection and resilience are baked into every operational and architectural decision.Proven ability to run JIRA products (Jira Software, Jira Service Management) at enterprise scale.A passion for automation where you notice manual work and immediately think, “How can we make this smarter?”Calm, curious, and proactive under pressure combining ownership, empathy, and precision to get things done.Why You'll Love Working With UsWorking with MATTR, you will thrive on the variety and opportunity this role will bring you! We offer a range of benefits that make a real difference for our MATTRians, including:Corporate medical, life, and income protection insuranceEnhanced parental leave for life's big momentsFree Spark corporate mobile account + generous monthly allowanceVibrant Britomart office - buzzing with energy, events and always full of good times!Don’t just take our word for it, step inside life at MATTR! Check out our LinkedIn page for our latest work, blogs, and insights, and dive into our YouTube Channel for quick videos that show our work in action.Ready to be part of what's next? Apply today with your CV and cover letter - and let's make something great together!We value diversity in the workforce and we encourage candidates from diverse backgrounds, including those with access needs, to apply for our roles.