IT Quality Assurance and Support

Company DescriptionFINETIKS' mission is to help our generation build great financial habits to live financially well. We aim to be a platform where users can access all their finances in a single place, with personal insights to control and manage their financial needs. Building an inclusive community, we support each other on the journey to financial goals and literacy, partnering with the financial ecosystem for access to products that invest, grow, and protect wealth over time.Role DescriptionThis is a full-time hybrid role as an Information Technology Quality Assurance and Support Specialist at FINETIKS. Responsibilities include test management, creating test cases, ensuring quality assurance, utilizing analytical skills, and providing Level 1 IT support. You will also talk to customers directly for incidents/bugs/issues finding.QualificationsAnalytical Skills and Test Management experienceQuality Assurance and Information Technology proficiencyAbility to create effective test casesExperience in testing mobile apps for Android and iOSExperience in testing APIsExperience in L1 (Level 1) Customer SupportStrong problem-solving and troubleshooting skillsExperience in software testing and QA processesGood understanding of IT systems and infrastructureExcellent communication and collaboration abilitiesRelevant certifications in QA or IT are a plus