IT Service Delivery Manager

Lead a high-performing IT support function Drive service excellence and continuous improvement Permanent opportunity enabling flexible working arrangements Your new company A respected Victorian State Government body is seeking an IT Service Delivery Manager to lead its internal IT support function. With a strong focus on service quality and stakeholder engagement, this organisation offers a collaborative environment where technology supports critical operations and strategic outcomes. This role enables flexible working arrangements. Your new role In this exciting new role, you will be:Managing and mentoring a team of four IT professionals.Overseeing daily IT service delivery across infrastructure, telephony, AV, and end-user support.Leading incident management, with a focus on root cause analysis and problem resolution.Driving continuous improvement initiatives and service level optimisation.Managing relationships with external stakeholders and ensuring adherence to SLAs.Implementing IT service management policies, procedures, and governance frameworks.Supporting service design and transition for new or updated IT services.Contributing to IT Strategy and planning as part of the broader IT leadership team. What you'll need to succeedTo be successful in your application, you will need:Proven experience in an IT service delivery management / leadership role within the Government sector (ideally State Government).Strong working knowledge of ServiceNow, Microsoft Azure and Microsoft 365 technologies.Experience operating in a shared IT services environment.A tertiary education in Information Technology, alongside Microsoft, Azure and ITIL certifications are highly regarded.Excellent communication and stakeholder engagement skills.A proactive, solutions-focused mindset with the ability to lead through change and complexity. What you'll get in returnThis is a unique opportunity to lead a critical IT function within a purpose-driven organisation undergoing meaningful transformation. You'll play a key role in shaping service delivery standards, driving operational excellence, and supporting a team through change. Enjoy a collaborative culture, flexible work arrangements, and the chance to make a lasting impact in a role that blends leadership, strategy, and hands-on service management. Do not miss out! What you need to do nowIf you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Sally.Beautyman@hays.com.au.