IT Service Delivery Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.We connect. We inspire.Role PurposeTo support computer-based tests, exams systems and delivery in country. To ensure exams delivery runs smoothly. To support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.Main AccountabilitiesThis role is vital in ensuring smooth and secure delivery of both computer-based and paper-based tests nationwide.You will provide hands-on technical support and training to venue technicians and local IT vendors, ensuring systems are compliant and fully operational. Your work will include preparing for exams, supporting test day delivery, resolving technical issues, and implementing improvements to minimise future incidents. The role involves monitoring vendor performance, delivering technical updates, and liaising with software providers to address and escalate issues. You’ll serve as the main point of contact for local IT support, collaborating with operations, regional teams, and global IT services to ensure high standards and service continuity. You’ll also support compliance with regulatory and internal guidelines, help manage technical risks, and may occasionally assist with candidate registrations or travel for onsite support.We’re looking for someone with strong technical skills, problem-solving ability, and experience working with diverse stakeholders in a fast-paced environment. If you’re passionate about delivering reliable and secure IT services in the education sector, we encourage you to apply.Qualification & Experience Graduate Experience in B2B / B2C customer service environment Excellent computer skills, solid knowledge of hardware, software. Understanding and experience of risk and compliance management Able to speak and write in EnglishImportant InformationPay Band: 4/HNo. of positions: 1Country/Location: VietnamDepartment: ExamsContract Type: Indefinite ContractClosing Date:19th November 2025Right to Work: Applications are welcomed from candidates in Vietnam with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you have any problems with your application please email askhr@britishcouncil.orgPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.