IT Support Agent

DescriptionPosition at Dealer Spike BelizeWho We Are…Dealer Spike Inventory Syndication is the leading provider of inventory management and online marketing solutions for dealerships of all categories including Automotive, RV & Camper, Powersports, Motorcycle, Marine, Commercial Truck, and Aircraft. Our award-winning web-based software offers dealer websites, inventory management solutions, and listing tools to advertise inventory on eBay Motors, Craigslist, Facebook, and all third-party classified websites.What will you do...As a Dealer Spike Inventory Syndication - Technical Support Specialist, you work directly with our new and existing customers, solving technical problems and consulting with them on how to get the most out of their software subscription to the Dealer Spike Inventory Syndication system. You will develop relationships with both our dealer clients and with our partners such as eBay, Facebook, AutoTrader, Cars.com, and more. Candidates must be versatile and comfortable in a fast paced, team-oriented environment.Some responsibilities include:Provide an excellent customer experience to all inbound Support calls, emails, and chatsWork with new customers to setup their accounts and provide initial trainingDiligently keep records of all communications in our ticketing systemRecognize, document, and escalate advanced problems to our development teamsAssist with the roll out of new products, methods, and strategies to our existing clientsAdvocate and suggest new services for the customer to bring value to their businessProvide feedback from the customers on how we can improve our services and meet their needsWhat you should bring...Minimum of high school diploma.2+ years of computer and software service experience in a fast-paced business environment.1+ year of supporting customer applications via phone in technical help desk environment.Demonstrated ability to investigate technical issues and identify solutionsSelf-motivated and able to work independentlyAbility to listen and gather information from customers to develop solutionsAbility to look at all sides of a situation to develop a course of actionAbility to work with and support others in a team environmentSkilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)Working knowledge of Windows OSWorking knowledge of Internet technologiesExcellent verbal and written communication skillsKnowledge of eBay, Craigslist and Auto industry a plusHTML, graphic design, and SQL knowledge and understanding a plusOur company culture is fun, fast paced, and casual! We are a close team who enjoy working together.