IT Support Analyst - NYC - RRN00015521/5906503

We AreAccenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With more than 700,00 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.You AreThe Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.The WorkProvide service to customers at our Solutions bars resolving technology issues on our laptopsProvide weekly laptop inventory to our inventory management groupProvide customer support floor walks to engage with customersDevelop strong relationships with clients and gain the trust of key advisorsEngage in small local projects such as maintenance and repairs of technologyContinue to learn and develop your technical skills and business expertiseContinue to learn and develop your AI skills and capabilitiesWork is to be performed 100% onsite in the New York Accenture Office. This role is full time in the office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions barsThis role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.Here’s What You NeedMinimum 1+ years’ experience with Customer Technical SupportMinimum 1+ years’ experience with Customer Experience Management.Minimum of 1 year of experience in Service Desk or Desktop SupportMinimum of 1 working with ITIL software such as Service Now or RemedyFamiliarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and WebexHands on Microsoft Windows 10, Windows 11, OSX and 0365 support experienceStrong communication skills to interface with non-technical stakeholders, senior leadership and executivesHigh School Diploma or GEDBonus Points IfComp TIAA CertificationsITIL Foundations CertificationCustomer Satisfaction experienceQuality Assurance (QA) experienceCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role Location Hourly Salary RangeCalifornia $21.97 to $49.57Cleveland $20.34 to $39.66Colorado $21.97 to $42.84District of Columbia $23.37 to $45.63Illinois $20.34 to $42.84Maryland $21.97 to $42.84Massachusetts $21.97 to $45.63Minnesota $21.97 to $42.84New York/New Jersey $20.34 to $49.57Washington $23.37 to $45.63New York City, NYRequesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com.