IT Support Engineer

Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.Visit gomotive.com to learn more.Location: PK - Islamabad (Hybrid)( Rotational Shifts )Job Type: Full-TimeWho We AreMotive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.Job DescriptionAs an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.What You’ll DoPerform OS installations and configurations for MacOS, Windows, and Linux systemsFacilitate seamless onboarding and offboarding processes for employeesConduct new hire orientation sessions related to IT supportManage and maintain local inventory of IT assetsCoordinate with internal and external stakeholders to resolve technical issues promptlyEnsure adherence to Service Level Agreements (SLAs) and uphold quality standardsGenerate accurate and timely reports on IT support metricsAddress onsite user issues within the office environmentProvide remote support to end users via tickets, emails, and Slack channelsWhat We’re Looking ForBachelor of engineering in computer science or equivalentMinimum 1-3 years IT support experienceStrong knowledge of Windows, MacOS and Linux troubleshootingSolid IT infrastructure knowledge and experienceUnderstanding of G Suite, OKTA, Jira, MDM solutions and VOIP Customer Handling experience and technical troubleshooting ExpertiseProficient in verbal and spoken EnglishFlexibility and willingness to work varying hours and shiftsCCNA & CCNP, MCITP, Office 365 Certifications (preferred)Call Center IT Support experience (preferred)Understands the basics of AI and automation used in IT supportKnows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues earlyCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here .UK Candidate Privacy Notice here.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.