IT Support Engineer Onsite Almelo

Job Title: IT Service Desk Technician (Onsite – Almelo, Netherlands)Company: Tek CloudSoul LtdEmployment Type: 1-Year Contract (Full-time, Onsite)Location: Almelo, The NetherlandsWorking Hours: Monday to Friday, 08:30 – 17:00 (40 hours per week)About the RoleTek CloudSoul Ltd is looking for a dedicated and customer-focused IT Service Desk Technician (L1) for a 1-year onsite engagement in Almelo, The Netherlands. The ideal candidate is fluent in Dutch and English, passionate about IT support, and eager to contribute to a dynamic team environment.Key ResponsibilitiesParticipate actively in the IT Service Center operationsProvide technical support and troubleshooting services to end-usersRegister and update tickets (Incidents/Requests, etc.)Distribute incoming tickets (Triage) efficientlyInstall and configure computer hardware and softwareManage IT assets and warranty trackingHandle IT warehouse and inventory managementProvide training and guidance to users when requiredEscalate complex issues to appropriate teams when necessaryParticipate in IT-related projects and initiativesStay updated with the latest IT technologies and practicesProvide support for Windows and iOS environmentsQualifications & ExperienceMBO Level 3+ or a minimum of 2 years of relevant IT support experienceStrong knowledge of computer systems, hardware, and softwareExperience with:IT Service Management ToolsWindows Active DirectoryAzure Active DirectoryIntune device management (advantage)Windows 10/11macOS (advantage)iPhone/iOS supportOffice 365 admin center, Teams, SharePoint, etc.Strong diagnostic and problem-solving skillsExcellent communication and customer service abilitiesTeam player with a proactive attitudeFluent in Dutch and English (required)Ability to patch new network ports (advantage)Relevant certifications such as ITIL, CompTIA A+, Network+, Security+ (advantage)Knowledge of German or French (advantage)Why Join UsGain hands-on experience in a fast-paced, professional IT environmentWork with a collaborative international teamOpportunity for professional growth and future engagementsHow to Apply: If you meet the qualifications and are ready for your next challenge, please apply with your updated CV.