IT Support Specialist - Warsaw Location

We are seeking a Middle IT Support Specialist to join our Warsaw office and provide essential technical support to our employees. This role requires hands-on management of hardware, software, and network issues in a dynamic environment. Take this opportunity to contribute to our IT support excellence. ResponsibilitiesProvide IT support to users both onsite and remotelyInstall, set up, and troubleshoot hardware including computers, printers, and scannersCommunicate with service providers and network engineers effectivelyMaintain and support meeting room technology systemsEnsure adherence to ticket response times and SLAsInstall and troubleshoot software programsManage incident tickets and resolve issues swiftlyOversee maintenance of server room facilitiesOrganize and manage IT cablingAdhere to all IT-related instructions and protocolsUpdate and maintain hardware inventory documentation RequirementsAt least 2 years of experience in IT supportGood grasp of basic networking and troubleshooting skillsExperience with Microsoft OS troubleshootingApproachable and eager to assist employeesStrong communication and problem-solving capabilitiesKeen to learn and adapt to new technologiesAbility to handle pressure effectivelyFollow instructions provided by supervisorsMeet deadlines consistentlyIntermediate proficiency in English Nice to haveBachelor’s or Master’s degree in Engineering, Computer Science, or related areasFamiliarity with HPAM, HPSM, ServiceNOW, or similar ITSM platformsUnderstanding of IT security fundamentalsNative or fluent Polish speakerExperience with MacOS and Linux systems We offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn