Support Specialist - Krakow Office

We are looking for a Middle Support Specialist to join our team in Krakow. This role involves providing essential IT assistance in a dynamic environment, supporting staff with hardware, software, and network issues. Join us to help maintain smooth IT operations and support colleagues effectively. ResponsibilitiesProvide IT support to end users both onsite and remotelyConfigure and troubleshoot computers, peripherals, printers, and scannersCollaborate with network engineers and service providers for issue resolutionManage technology equipment in meeting roomsTrack support tickets and ensure adherence to service level agreementsInstall and troubleshoot software applicationsHandle incident ticketing and ensure timely resolutionOversee maintenance of the server roomArrange and maintain IT equipment cablingAdhere to IT procedures and work instructionsUpdate and manage hardware inventory records RequirementsMinimum 2 years of experience in IT support rolesGood understanding of networking basics and troubleshooting methodsProficient in Microsoft OS troubleshootingCustomer-focused mindset with a willingness to assist colleaguesStrong communication and problem-solving skillsEager to learn new technologies and adapt to challengesCapable of working effectively under pressureAble to follow instructions from supervisorsDedicated to meeting deadlines and completing tasks punctuallyIntermediate English language skills Nice to haveDegree in Engineering, Computer Science, or related fieldFamiliarity with HPAM, HPSM, ServiceNOW, or similar ITSM toolsKnowledge of IT security principlesPolish language proficiencyExperience with MacOS and Linux systems We offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn