Job Description

We are seeking a Middle Support Specialist to provide crucial IT support to our staff at the Krakow office. You will work in a fast-moving environment, resolving technical issues and ensuring reliable operation of IT infrastructure. If you thrive in user support roles, apply now to join our team. ResponsibilitiesAssist local and remote users with IT-related problemsSet up and fix hardware including computers, printers, and scannersWork with network engineers and external providers for supportMaintain and support meeting room technologyMonitor support tickets and meet service level targetsInstall and troubleshoot various software programsManage incident tickets and provide quick solutionsMaintain server room conditionsOrganize cabling for IT devicesFollow established IT procedures and guidelinesKeep accurate records of hardware assets RequirementsAt least 2 years of professional experience in IT supportSolid knowledge of networking fundamentals and troubleshootingStrong skills in Microsoft operating system supportCustomer-oriented with a helpful attitudeExcellent problem-solving and communication capabilitiesWillingness to learn and tackle new technologiesAbility to perform well under pressureCompliance with instructions from supervisorsCommitment to timely task completionIntermediate proficiency in English Nice to haveBachelor's degree in Engineering, Computer Science, or similarExperience with ITSM tools like HPAM, HPSM, ServiceNOWUnderstanding of IT security best practicesCompetence in Polish languageExperience with MacOS and Linux environments We offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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