IT Support Specialist Based

We are hiring a Middle IT Support Specialist to provide essential technical assistance to employees in a lively work environment. This position is located exclusively in our Warsaw office and focuses on hardware, software, and network support. Join us to enhance the IT experience for our employees. ResponsibilitiesSupport end users onsite and remotely with IT-related requestsInstall, configure, and fix issues with computers, printers, and scannersLiaise effectively with service providers and network teamsMaintain and support audiovisual and meeting room equipmentMeet ticket response targets and service level agreementsInstall and troubleshoot various software applicationsHandle incident tickets and resolve problems quicklyOversee maintenance of the server roomManage cabling and organization of IT hardwareComply with all IT work instructions and standardsKeep hardware inventory records accurate and up to date RequirementsAt least 2 years of experience in IT support rolesSolid knowledge of basic networking and troubleshooting techniquesExperienced in Microsoft OS troubleshootingFriendly and approachable with a strong desire to help employeesGood communication and problem-solving skillsWilling to learn and adapt to new technologies and challengesAble to perform well under pressureFollow directions from supervisors carefullyDemonstrate ability to meet deadlinesIntermediate English proficiency Nice to haveDegree in Engineering, Computer Science, or similar fieldsFamiliarity with IT service management tools such as HPAM, HPSM, or ServiceNOWUnderstanding of IT security conceptsPolish language fluencyExperience with MacOS and Linux environments We offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn