IT-Techniker

Role: Onsite Support EngineerRole Designation: Process SpecialistLocation: Bergheim, North Rhine-Westphalia, GermanyKey responsibilities:Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functionsDiagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.Performance Monitoring: Monitor and address performance-related issuesUser Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providerRequirements:Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.Provide EUC activities as part of TAF scope under onsite servicesProven experience in Incident & Asset Management along with Imaging, PC & Software deploymentPrior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positionsGreat communication skillsGerman & English language proficiencyWe offer to the candidates:Offer Permanent contract.Use of the international training database, which always has the latest training available.Transparent promotion opportunitiesRelaxed team atmosphereOpportunity to make international contacts.By applying for this job posting using LinkedIn Easy Apply you confirm that you have gone through the Infosys privacy notice https://globalcareers.infosysbpm.com/infosysbpm/privacy-notice#germany