JDE Staff Delivery Manager

You Will Work WithThis role is a key part of the Castrol’s Technology’s Delivery Team, bringing a focussed approach to Service Delivery of Castrol’s ERP JDE systems. You will also work closely with business collaborators, transformation teams, IT SME teams, application vendors, and solution architects to ensure successful project execution, solution delivery, and governance alignment on the ERP system.Let Me Tell You About The RoleWe are seeking a seasoned Service Delivery Manager (Staff Delivery Manager) to oversee the operational management and change delivery of JD Edwards (JDE) ERP systems within Castrol. The JDE system has a footprint cross ASPAC, Australia, NZ, Middle East, India and South Africa covering 17 countries. The ideal candidate will bring a decade of experience in leading operations of enterprise sized systems, with proven leadership in vendor coordination, and stakeholder engagement across multiple countries. The Delivery Manager has a hands-on role and is focused on day-to-day decision-making and ensuring the provision of the JDE ERP service and operations.What You Will DeliverLead end-to-end service delivery for JDE systems, including enhancements, support, and integrations.Build and maintain strong relationships with Business teams, acting as the main point of contact for service-related issues.Strategically lead internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.Drive operational excellence through SLA performance tracking, issue resolution, and continuous improvement. Track and analyze service performance metrics of vendors to identify areas for improvement and ensure service level agreements (SLAs) are met. Address and resolve any service delivery issues or escalations promptly and effectively.Lead all the ITIL Service delivery management process (incident, request, service continuity, config management, organisational change etc.) for the applications including leading effective incident management for major incidents on the JDE systems.Plan and oversee patching schedules, system upgrades, and maintenance activities to ensure platform stability and minimal disruption to business operations.Primary contact for SOX audits and any Access, security compliance for the JDE systemsOversee and be the gatekeeper for the implementation of changes to Castrol’s Keris JDE systems to ensure operational integrity.Supervise the applications health and key performance characteristics to increase performance, ensure compliance, and optimize operation.Ensure seamless integration with platforms such as Salesforce, Kinaxis, Portal, AWS Datalake etc.Collaborate with internal teams and SI partners to maintain design authority and delivery governance.Oversee budget planning, allocation, and supervising to ensure alignment with technology annual plans. Supervise financial performance, control costs, and deliver accurate reporting to support decision-making and optimize resource utilization across projects, platforms, or services.EssentialWhat You Will Need to Be SuccessfulBachelor’s degree in business, Project Management, Technology, or a related field.ITIL certificationMinimum 10 years of experience in service delivery management, with a solid focus on JD Edwards ERP or equivalent sized ERP systems such as SAP.Motivated by the challenges of sophisticated ERP systems and a passion for forward thinking on operational integrity and maintenanceProven track record in leading multi-functional teams and global delivery models.Strong commercial skill with experience in budgeting, licensing, and vendor contracts.Strong collaborator management, and leadership skills as this will be multi-country engagement.Good communication and negotiation skills.Proven track record around risk mitigation.Solid understanding of SOX compliance standards, and regulatory considerations.Experience working with third-party vendors, system integrators, and software solution providers.Proficiency in large service management tools such as ServiceNow or BMC Helix ITSM.DesiredExperience of Agile or Waterfall project management methodologies.Prior experience in industries such as FMCG.About Bpbp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives.What We OfferIt’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits include:Generous salary package including an annual bonus program and individual performance-based incentives.Additional EPF contributions totaling 15%.Excellent work-life balance & flexible working arrangements!Collaborative environment that celebrates achievements, diversity, and cultureOngoing career development and progression opportunities in a global organization16 weeks paid parental leave (4 weeks partner leave)