Junior Product and Reservations Coordinator (Haka)

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:At Intrepid, we know an adventure begins before the traveller hits the road – and that’s where you come in. We are looking for a Junior Product & Reservations Coordinator to help bring our New Zealand trips to life.In this role, you’ll use booking systems and internal systems to coordinate and confirm accommodation, transport, and activities with suppliers. You’ll ensure that the budgeted costs align and that all trip information is accurately recorded in our systems. You’ll also support with any other required logistics with the sole goal of ensuring our travellers get to enjoy the experience we’ve carefully designed for them.You’ll collaborate directly with our NZ Reservations team, stepping in with clear feedback and alternate solutions whenever issues arise. Where needed, you’ll contribute to improving our processes and the way we work.This is a full-time, permanent role based in our Colombo, Sri Lanka office. To support a great working experience for our people, the role is primarily office-based, with the flexibility to work from home occasionally.Some of the essential experience you’ll bring may include: Minimum 2 years’ experience in a similar role or in hotel reservations. Strong destination and regional travel knowledge. Experience in ticketing and other reservations processes. Competent in Microsoft Word, Excel, and PowerPoint. Excellent systems literacy with the ability to learn new systems quickly. Strong organisational skills and a customer service mind set. Our people reflect the diversity of our customers and the communities we visit:Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.Rewarding and developing our people is important to us, some of our work perks include:Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a yearA free Intrepid trip every year, plus generous discounts for families, and close friends5 extra days of leave a year for use on Intrepid trip'sA minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs20 hours of volunteer leave every year to use on causes most important to youEmployee Assistance Program, a 24/7 service that offers counselling for you and your familyWe are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.