L2 production Support

We are seeking a committed and proactive Application Support Engineer with a background in Java/J2EE technologies. This role is ideal for individuals who have prior experience in application support or Java development and are eager to grow in a dynamic support environment. You will play a key role in supporting mission-critical applications, ensuring stability, and maintaining operational excellence.Key Responsibilities:Provide level 1 and 2 application support for Java/J2EE-based applications in production and UAT environments.Investigate, analyze, and resolve application issues to ensure system stability.Monitor and maintain batch jobs, web applications, and middleware components such as JBOSS, MariaDB, and Shell scripts.Perform root cause analysis of recurring incidents and implement preventive measures.Execute Unix commands and SQL queries to support application data and log analysis.Coordinate with developers, QA, infrastructure, and business teams to ensure timely resolution of issues.Manage job scheduling and support system integrations involving MQ setup and Connect: Direct (C:D) where applicable.Maintain clear documentation of issues, resolutions, and support procedures.Ensure adherence to defined SLAs with a strong focus on quality and ownership.Requirements:A bachelor’s degree in information technology, Computer Science, or a related discipline.Minimum 1 year of experience in application support or Java development with willingness to learn and transition into support.Proficiency in Java / J2EE, SQL, and Unix/Linux environments.Good understanding of web applications, batch jobs, and middleware technologies like JBOSS, MariaDB, and Shell scripting.Exposure to tools and concepts like job scheduling, MQ, Connect: Direct (C:D) is a plus.Prior experience in the banking or financial services domain is an added advantage.Strong analytical, problem-solving, and communication skills.Ability to work independently and in a team environment with a strong sense of ownership.Must be willing to work in a shift-based environment (rotating shifts including nights/weekends as required).