Lead Credit & Collections Representative

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficePosition SummaryThe Lead Credit & Collections Representative will be an outstanding part of our Finance team, driving our mission to deliver world-class financial management and customer service. This is an exceptional opportunity to apply your expertise in credit and collections to improve our processes and contribute to our ambitious goals.Key ResponsibilitiesManage a portfolio categorized as medium-high complexity, ensuring compliance with payment terms and credit limits using ERP systems and the Order Release Portal.Perform risk assessments on new and existing accounts, recommending appropriate credit limits, risk categories, and credit terms.Support the team in meeting annual collection targets and assist in credit risk assessments for our shared services.Track unapplied/unidentified payments and perform financial statement analysis to recommend credit line increases.Coordinate the "Credit Hold" process and make informed decisions on releasing orders based on credit analysis.Set, review, and advance requests for extended payment terms for new clients.Negotiate payment plans and liaise with customers and the commercial department.Identify, analyze, and resolve issues with credit notes, debit notes, and cash applications.Facilitate invoice payments by credit card and ensure accurate upload of customer invoices.Manage web billing systems and collaborate with customers to address inquiries, providing updates and solutions.Prepare statements and reports, manage your email inbox, and prioritize customer service and organization.Minimum Requirements/QualificationsHigh School Diploma required; Bachelor’s in finance, accounting, or related field preferred.3+ years of experience in a similar role.Experience in Shared Service Centers and proficiency in MS Office and ERP systems like SAP, Oracle, or JD Edwards.B2+ English level.Additional Desirable RequirementsExperience with Cforia and/or GetPaid.Ability to generate and develop reports.CompetencesBuild customer dedication and trust.Embrace continuous improvement and communicate openly.Foster growth and stimulate personal development.Leverage business efficiency and promote continuous learning.Build organizational relationships and put the customer first.Own your results and discover innovative ways every day.Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age, or disability status.