Lead Medical Support Assistant (Scheduler)

SummaryThe Lead MSA monitors and makes work assignments - provides input on performance - resolved daily workplace issues - and maintains efficient workflow. Assignments at this level include - but may not be limited to: assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Return to Clinic Orders - Consults and Recalls; reviewing data and reports to ensure efficiency - quality - and completion of work; providing guidance to staff members.QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement -11/17/2025 .Basic RequirementsBasic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperienceSix months experience of clerical - office - [customer service] - or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOR EducationOne year above high schoolOR Experience/Education CombinationEquivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptableEnglish Language ProficiencyMSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.jMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade determination: GS7 Lead Medical Support Assistant ExperienceOne year of experience equivalent to the GS-6 (Advanced) grade levelDemonstrated Knowledge - Skills - and Abilities (KSAs)Candidates must demonstrate - in their resume - all the KSA's below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resourcesAbility to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary settingAbility to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlinesSkill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staffAbility to provide staff development and trainingAbility to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needsThis includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinicsReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/Physical Requirements: Work is primarily sedentary in nature.DutiesMajor duties and responsibilities include - but are not limited to: Assuring coverage of all areas of responsibilityensuring accurate and timely completion of reportsReviewing data and reports to ensure efficiency - quality - and completion of workProviding guidance to staff members - to include changes in policies and proceduresDistributing and balancing workloadsRecording and monitoring of leave calendar and timekeeping dutiesOrienting and providing on-the-job training for new and current employeesActing as a liaison between other MSA's and staff in order to resolve day-to-day conflictsWorking collaboratively with other servicesDeveloping and maintaining effective and efficient communication with the patient - with the interdisciplinary team - their supervisor - and other specialty services within the healthcare systemSetting priorities and deadlinesadjusting the flow and sequencing of the work to meet team and patient needsParticipate in and provide input during team meetings to assist in resolving problems having to do with operational issues or proceduresPerforming administrative follow-up actionsWork Schedule: Monday through Friday - Dayshift Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual positionPosition Title/Functional Statement #:Lead Medical Support Assistant (Scheduler)/PD000000 - PD91465A - and PD918770 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required