Manager – Medical Services

The positionThe Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa - Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet. The Hospital is seeking to attract interested and qualified candidate to fill the following position within the Nursing Department:Manager – Medical Services / KisumuReporting to the Head of Nursing, the successful candidate will support the medicine department activities in the Hospital through systematic analysis of health data, develop standard guidelines in the Hospital.Key Responsibilities Formulate programme goals and objectives in collaboration with Program Chairs and Clinical leads drawing from the overall institutional strategy. Prepare annual operational, capital and staff budgets. Lead the team in quality improvement initiatives to ensure delivery of safe and quality care. Maintain a database of the key performance indicators and communicates variances in a timely manner. Develop and review departmental policies. Monitor quality of patient care through defined clinical and service indicators Facilitate and attend relevant Mortality and Morbidity meetings and ensures that active follow-up is done with the recommendations and conclusions. Support departments in identification of Continuous Quality Improvement projects (CQI). Take lead in implementation of evidence-based interventions through clinical pathways and protocols. Lead in enhancing revenue generation through development of new services and expansion of existing ones with cost containment initiatives. Oversee delivery of customer service excellence by monitoring customer satisfaction. The Requirements Bachelor of Science in Nursing. Master of Science degree in Nursing will be an added advantage. Basic Life Support /Advanced Cardiac Life Support certifications. At least seven (7) years of experience in an acute care setting with three years working experience in a supervisory role in medical/surgical unit. Valid practicing license with the Nursing Council of Kenya Working knowledge of a Hospital Management Information System. Excellent interpersonal, organizational, communication, administrative & customer care skills. SectorSocial DevelopmentAbout The Agency Aga Khan Health Services: With community health programmes in large geographical areas in Central and South Asia, as well as East Africa, and more than 200 health facilities including nine hospitals, the Aga Khan Health Services (AKHS) is one of the most comprehensive private not-for-profit health care systems in the developing world. Building on the Ismaili Community's health care efforts in the first half of the 20th century, AKHS now provides primary health care and curative medical care in Afghanistan, India, Kenya, Pakistan, and Tanzania, and provides technical assistance to government in health service delivery in Kenya, Syria and Tajikistan. More information......RegionEastern AfricaLocationKenyaSalarySalary and package to attract the best candidate21-Nov-2025